- Manage and oversee the collections process for consumer durable loans.
- Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Analyze market trends and competitor activity to identify opportunities for growth and improvement.
- Build and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
- Monitor and report on key performance indicators, such as delinquency rates and collection costs.
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