Responsibilities & Key Deliverables
- Regular interaction with customer and understand support require at customer end, escalate the same to Area business manager / Zonal Service Manager for further resolving toTrack sheet / better connect.Log book collection - MTBL and compettion vehicles,Helps to create better database as well plan for immediate action plan for scope of improvement.Overall Product performance establishment includes Fuel Efficiency, Maintenace, Tyre life, Uptime etc. throuh Testimonials from customer..Testimonials on FE from customer post successful complition of FE trial one vehicles.No. of Pre and post trial customer signed off copy per month.Competition details data on performance, vehicle specification,
recent engineering introduction from field feedback.Ensure uptime monitoring and time to time share the same data to Area business manager / Zonal Service Manager for further improvement plan.Travel along with the vehicle for specfic trials.Support to the dealer before commensing the trial for vehicle check up and upkeepPreferred Industries
Education Qualification
- Diploma; Diploma in MechanicalGeneral Experience
- 2 to 5 Yrs,experience in Service/ Quality/ PVT/ Vehicle IntegrationCritical Experience
System Generated Core Skills
- Customer Analysis
Customer Sensitivity
Interpersonal Skills
Product Knowledge & Application
Spare Parts Management
Warranty Management
Service Orientation
Service Quality
Service Management