Build expert, dynamic knowledge of the company’s products and services Conduct research with available resources to satisfy customer inquiries Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties Meet personal/team qualitative and quantitative targets by explaining the advantages of additional products and services to customers and seizing opportunities to sell Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review