Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting recent direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Processor Cash Payms and Recs

Purpose of the role:
Payment Investigations deals with the handling and resolution of queries received from customers and banks related to payments that have already been processed. Responsible for handling Investigations on PEGA Platform, Pass payments adjustments entries on client accounts, internal accounts & Nostro accounts.



Investigating and identify root cause for an inward or outward payment enquiry and ensure timely resolution

In this role, you will:
- Responsible to contact external banks through SWIFT correspondence messages as and when required. Independently investigate and identify root cause for an enquiry. Independently review Nostro accounts & ensure all outstanding debits & credits are cleared as per timelines.
- Responsible to follow up with external banks for details, confirmation and recall of funds. Review and verify Correspondence & Payment adjustments in accordance with the currency cut-off. Acquire and update knowledge on procedures and products.
- Customers (External/ Internal) Receive/make calls from/to customers (internal/ external) Delight internal and external customers. Responsible to independently process customer instructions accurately to achieve agreed quality standards and targets (as amended or n

📌 Processor Cash Payments and Reconciliations (Bengaluru)
🏢 HSBC Global Services
📍 Bengaluru