Primary responsibilities:
Parent Relationship Management:
- Ensure all parents are aptly welcomed and comfortably seated.
- Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
- Adroitly track all parents’ queries via organizational query traction mechanism like CRM etc.
- Generate parents’ delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.
- Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.
- Ensure ambient and parent friendly workplace of the front office area with assistance from the admin department.
- Facilitate the information of all elements pertaining to a child’s life cycle in the school as well as post school activities, summer camps etc.
Sales and Marketing:
- Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone,
walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities.
- Should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions.
- Contact potential parents, discuss their requirements, and present the VIBGYOR brand in order to commensurate the parent needs
- Should be an active team member in achieving the annual admission targets and objectives in line with the Organization Admission Target Plan
- Initiate and participate in the marketing initiatives to create brand awareness and promote the USPs like Summer Camps, Day Care, PSA activities etc.
- Efficiently maintain the upkeep of all the elements of the discovery room and inform the reporting manager for any support proactively.
- Condu