We’re Hiring: Customer Support Executive - International (Voice & Chat)

Location: Kolkata
Shifts: Rotational (Day/Night)
Experience: 0-3 Years
Department: Customer Support / Operations

Job Summary:
We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:
- Own end-to-end customer interactions across voice and chat (international & domestic)
- Deliver quick, accurate, and high-quality responses with a customer-first approach
- Resolve queries and issues proactively with clear follow-through
- Maintain clean and structured documentation
- Ensure high service standards, customer satisfaction,
- Operate with discipline by following SOPs, quality benchmarks, and processes
- Stay flexible and aligned with global time zones and energetic operational needs

Required Skills & Qualifications:




- 1-3 years of experience in customer support (voice and/or chat process)
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Ability to handle pressure and manage difficult customers professionally
- Basic computer knowledge (MS Office, typing skills)
- Good listening skills and attention to detail
- Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:
- Experience in BPO/KPO or international call center environment
- Exposure to global customer handling and cultural sensitivity

Shift Timings:
- Day Shift: 11am - 9pm
- Night Shift: 9pm - 7am

6 days Working (Rotational week-offs)

Pay: ₹16,000.00 - ₹20,000.00 per month

Ability to commute/relocate:
- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):
- What is your current CTC?
- W

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