Job Overview:
Key Responsibilities:
- Manage and maintain customer data using Zoho CRM or similar tools
- Track, update, and follow up on leads to ensure timely conversions
- Coordinate with the sales team to ensure proper lead allocation and closure
- Maintain accurate records of customer interactions and transactions
- Handle customer queries, complaints, and provide prompt resolutions
- Manage and monitor social media platforms (Instagram, Facebook, LinkedIn, etc.)
- Respond to inquiries and comments received via social media channels
- Assist in planning and executing social media campaigns for lead generation
- Collaborate with the marketing team for content posting and engagement strategies
- Generate reports on lead status, conversion ratios, and CRM performance
- Ensure data hygiene and regular updates in the CRM system
- Support marketing initiatives and campaigns from a CRM perspective
Required Skills & Qualifications:
- Bachelor’s degree in Marketing, Business Administration, or related field
- Hands-on experience with Zoho CRM (mandatory)
- Basic understanding of real estate sales processes
- Experience in managing social media platforms for business purposes
- Solid communication and interpersonal skills
- Good organizational and multitasking abilities
- Proficiency in MS Excel / Google Sheets
Preferred Skills:
- Prior experience in the Real Estate industry
- Knowledge of lead generation strategies and digital marketing basics
- Ability to analyze data and derive actionable insights
Key Competencies:
- Customer-centric approach
- Attention to detail
- Problem-solving mindset
- Team coordination
- Time management