We are hiring a highly detail-oriented and execution-driven professional to manage end-to-end e-commerce operations, reconciliation, and coordination across teams. This role is critical for ensuring smooth fulfillment, accurate financial tracking, and operational efficiency across all platforms.
Key Responsibilities
Operations & Fulfillment
- Coordinate with warehouse & dispatch team for timely order processing and fulfillment:
- Ensure high delivery success rate and minimize RTO losses
- Monitor daily operations and resolve bottlenecks proactively
Reconciliation & Payments
- Perform daily/weekly/monthly reconciliation for all e-commerce platforms
- Track COD, prepaid payments, gateway settlements, and identify discrepancies
- Maintain accurate financial records and flag revenue leakages
Logistics & Claims Management
- Coordinate with shipping partners for smooth pickups, delivery & issue resolution
- Handle RTO, lost, damaged shipment claims and follow up until closure
- Optimize courier allocation based on performance
Inventory & Warehouse Management
- Maintain accurate inventory across all channels
- Coordinate stock transfers and warehouse onboarding
- Avoid stock mismatches and ensure system vs physical sync
SOPs & Process Optimization
- Create and implement standard operating procedures (SOPs):
- Identify operational gaps and implement new strategies to improve efficiency
- Work closely with management to scale processes
Platform Management
- Oversee operations on e-commerce platforms like Amazon, Shopify, etc.
- Ensure smooth order flow, listing hygiene, and backend accuracy
Requirements:
- 1-4 years of experience in e-commerce operations / reconciliation / backend ops:
- Strong Excel skills (VLOOKUP, Pivot Tables, data handling)
- Hands-on experience with platforms like Amazon Seller Central / Shopify
- Understanding of COD cycle, payment gateways, logistics & claims:
- Robust coordination, ownership mindset, and problem-solving ability
- Ability to