Key Responsibilities:
- Telephonic Counseling:
- Reach out to prospective students via phone to provide information about online and distance education programs offered by various universities.
- Counsel students on course offerings, eligibility criteria, career outcomes, and admission processes.
- Address queries regarding program details, fee structures, accreditation, and university affiliations.
- Lead Conversion:
- Follow up on leads generated through various marketing channels.
- Convert inquiries into admissions by understanding the needs of the students and offering the right program fit.
- Admission Process Management:
- Guide students through the entire admission process, including registration, documentation, and fee payment.
- Ensure timely submission of all necessary documents and payments for enrollment completion.
- Record Maintenance:
- Maintain accurate and detailed records of all student interactions, inquiries, and conversions in the CRM system.
- Provide daily/weekly reports on leads, follow-ups, and conversions to the management team.
- Student Support:
- Offer support to students post-enrollment for queries related to course access, student portal, and academic resources.
- Liaise with university representatives for updates on programs and processes.
Skills and Qualifications:
- Bachelor’s degree in any field (Education or Counseling background preferred).
- Strong communication and interpersonal skills.
- Proficiency in telephonic sales or counseling.
- Familiarity with online and distance education programs is a plus.
- Ability to multitask and meet targets in a fast-paced workplace.
Key Attributes:
- Empathetic and student-centric approach.
- Goal-driven with excellent persuasion and negotiation skills.
- Highly organized with attention to detail.
- Ability to work independently and as part of a team.
Compensation:
- Competitive salary with performance-bas