The Telephone Operator is responsible for managing all incoming and outgoing calls in a skilled and courteous manner. The role involves directing calls to the appropriate departments, providing accurate information, and ensuring effective communication within the organization.
- Handle incoming and outgoing calls efficiently and professionally
- Direct calls to appropriate departments or personnel
- Maintain a courteous and helpful attitude while interacting with callers
- Provide basic information about the organization, services, and departments
- Handle emergency calls and route them appropriately (especially in hospital settings)
- Maintain call logs and records as required
- Assist in paging announcements and public address systems (if applicable)
- Ensure proper functioning of telephone systems and report any issues
- Follow communication protocols and confidentiality policies
- Coordinate with departments for call transfers and message delivery

Work Location: In person

📌 Telephone Operator (Visakhapatnam)
🏢 MGM SevenHills Health Care
📍 Visakhapatnam