The Sales Coordinator supports the sales team by managing day-to-day coordination, order processing, customer communication, and internal follow-ups. The role ensures smooth execution of sales operations, timely dispatches, accurate documentation, and effective coordination between sales, production, dispatch, accounts, and logistics teams.

Key Responsibilities:
Sales Support & Coordination
- Assist the sales team with quotations, proposals, price lists, and product information.
- Coordinate with internal departments (production, planning, dispatch, QA, accounts) to ensure timely order execution.
- Maintain and update sales trackers, order status, and customer databases.
- Support sales planning, follow-ups, and lead tracking.

Order Management
- Prepare and process sales orders in ERP/CRM systems.
- Ensure accuracy of order details including pricing, quantity, delivery schedule, and payment terms.
- Track order progress and proactively update customers and sales managers.
- Coordinate dispatch schedules and ensure timely delivery.

Customer Communication




- Act as a point of contact for customers regarding order status, documentation, and basic queries.
- Handle routine customer follow-ups and ensure high service standards.
- Coordinate resolution of customer issues related to orders, deliveries, and documentation.

Documentation & Reporting
- Prepare sales-related documents such as quotations, proforma invoices, delivery challans, and order confirmations.
- Maintain proper records of contracts, price approvals, and customer correspondence.
- Generate periodic sales reports (daily/weekly/monthly) for management review.

CRM & Data Management
- Update CRM with customer interactions, orders, and follow-up notes.
- Assist in preparing MIS reports and dashboards.

Coordination & Compliance
- Ensure adherence to company policies, pricing approvals, and sales processes.
- Coordinate with accounts for invoicing, credit limits, and payment follow-ups.
- Support audits and

📌 Sales Co-ordinator (Pitam Pura)
🏢 DIWAN MUNDHRA BROS.
📍 Pitam Pura