₹22,000 - ₹30,000 per month
(Based on experience and communication skills)
About the Role
We are looking for a agile and energetic Pre-Sales & Support Executive who can handle North Indian clients in Hindi and explain our SaaS-based Jewellery Business Management Platform - SaaSGOLD.
Roles & ResponsibilitiesPre-Sales Responsibilities
- Handle inbound leads and client enquiries from North India
- Explain SaaSGOLD product features in Hindi
- Conduct live product demos through Google Meet/Zoom
- Understand customer requirements and suggest suitable plans
- Follow up with interested leads and convert them into customers
- Coordinate with the sales and technical team during onboarding
- Maintain client communication records and follow-up status
Customer Support Responsibilities
- Help customers understand software features and workflows
- Resolve basic software usage queries
- Coordinate with the technical team for issue resolution
- Guide customers during app/web panel setup and onboarding
- Maintain good client relationships and ensure customer satisfaction
Required Skills:
- Fluent in Hindi (mandatory)
- Basic English communication
- Good presentation and convincing skills
- Understanding of SaaS products/software platforms
- Comfortable with Google Meet, Zoom, WhatsApp, CRM tools, etc.
- Strong follow-up and customer handling skills
- Basic computer knowledge is mandatory
- Experience in SaaS product sales/support
- Experience handling North Indian clients
- Telecalling or software demo experience
- Jewellery software or ERP experience is an added advantage
Working Details
- Work From Office only
- Office Location: Perungudi, Chennai
- Full-time role
Immediate Joiners Preferred
Pay: ₹22,000.00 - ₹30,000.00 per month
Benefits:
- Adaptable schedule
- Health insurance
- Paid sick time
- Provident Fund