Syncronis a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:
- Supply Chain optimization,
- Pricing strategy,
- Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the role:
- Providing Technical and Business Support to our customers.
- Configuring Syncron’s products to fulfil customer’s needs.
- Gathering, analysing, and documenting customer requirements.
- Identifying and reporting enhancement ideas and bugs and channel feedback from the customers.




- Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool.
- Providing fault isolation and root cause analysis for technical issues.
- Publishing documentation in the Knowledge Base, creating/maintaining issue logs, resolution steps.
- Providing configurations, troubleshooting, and best practices to customers.
- Ensuring SLAs are strictly adhered to.

Who you are?:
- Excellent English skills, both verbal and written.
- Robust troubleshooting and critical thinking skills.
- Experience in IT, SQL knowledge (preferred: PostgreSQL), basic XML, data formats, data transmission technologies knowledge.
- Bachelor’s degree in computer science or another equivalent field.
- Willing to work in shifts, primarily US and EU.

The icing on the cake:
- Business knowledge of SCM
- Knowledge of Java Enterprise Edition solutions or other ob

📌 Technical Support Engineer (Bengaluru)
🏢 Syncron
📍 Bengaluru