Job Title: CRM & Loyalty Marketing - Sr. Executive / Asst. Manager
Location: Gurugram | CTC: ₹4 -6.5 LPA | Experience: 2+ Years
Department: Marketing / CRM

Key Responsibilities
- Plan & execute CRM campaigns via SMS, WhatsApp, and RCS.
- Manage loyalty program operations on Eazyreward.
- Track daily/weekly/monthly loyalty KPIs (active users, redemption %, repeat rate).
- Analyze campaign ROI, customer churn, retention, and behavior.
- Resolve customer queries on points, coupons, and rewards.
- Recommend improvements to enhance customer experience.

Skills Required:
- Strong understanding of CRM & loyalty programs.
- Proficient in Excel / Google Sheets for reporting.
- Good communication & coordination skills.
- Retail/FMCG experience preferred.

Pay: ₹45,000.00 - ₹70,000.00 per month

Advantages:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Provident Fund

Application Question(s):
- How many years of experience do you have in CRM & Loyalty Marketing?
- Have you worked on SMS, WhatsApp, or RCS campaigns?

Work Location: In person

📌 CRM & Loyalty Marketing (Gurugram)
🏢 CityKart Retail
📍 Gurugram