_Introduction_

_ Responsibility_
- Manage, inspire, and mentor a group of Process Associates (PA).
- Hold regular team meetings, evaluate performance, and offer helpful criticism.
- Manage escalations and challenging situations while advising and supporting PAs.
- Make sure that all PA tasks are completed smoothly and effectively.
- Keep up with periodic updates and make sure the team follows them.
- Conduct briefings & process updates to the team to improve their abilities.
- Handle clients' requests and escalations, provide appropriate solutions and alternatives within
- the time limits; follow up to ensure resolution.
- Should make themselves approachable for PAs.
- Report any issues or challenges directly to the reporting manager immediately.
- Will be responsible for checking the roster adherence of PAs and managing shrinkages of the floor.
- Leading team meetings, asking questions to other leaders to better understand what the PAs are receiving, educating and coaching workers regarding processes and practices, and explain expectations to (CSA).




- Assisting the team members in identifying trend analysis and establishing team's goals.
- Ensure the team members are achieving daily productivity and desired service levels as per the KPIs and in case of any deviation correct action plan to be shared.
- Prepare reports and analyze data to improve processes, ensure resources are properly
- allocated based on the volume trend analysis and maximize the team's efficiency.

_ Key skills and experience_
- Education: Bachelor's degree preferred.
- Experience: 1+ years in Medical Billing, Insurance Claims, or a related field.

_ Skills_
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
- Problem-solving and critical-thinking abilities.
- Solid team management and leadership abilities.
- Ability to handle client conversations and multitask.
- Ability to manage delicate material and perform under pressure

📌 Team Lead (Kolkata)
🏢 Gear
📍 Kolkata