Responsibilities:
- Receive and handle inbound voice calls from international customers.
- Provide excellent customer service and resolve billing-related queries.
- Ensure accurate and timely resolution of customer issues.
- Maintain customer records and update information in the company's database.
- Follow company policies and procedures while interacting with customers.
- Collaborate with team members to ensure high-quality service delivery.
- Meet targets and achieve performance metrics as determined by the company.
Requirements:
- Fluent in English with excellent oral and written communication skills.
- Minimum 1 year of experience in an international voice process, specifically in inbound customer care billing.
- Comfortable working in night shifts as per company requirements.
- Ability to work from the office and provide in-person support to customers.
- Detail-oriented and capable of multitasking in a fast-paced workplace.
- Strong problem-solving skills and ability to handle challenging customer situations.
- Must be able to join immediately or within a short notice period.
Benefits:
- Competitive salary package
- Performance-based incentives and bonuses
- Training and skill development programs
- Medical and health insurance coverage
- Friendly and supportive work environment
- Opportunities for career growth and advancement