Position: Hub Supervisor - Quick Commerce
Location: Kolkata
Vacancies: 10
Languages Required: Hindi, Bengali and English
About Zorrro
Zorrro is a rapid-growing local delivery and quick commerce company founded in 2020. We have successfully delivered over 2 lakh+ orders and partner with 200+ businesses across cities. As we expand operations in Kolkata, we are looking for driven and hands-on professionals to lead hub operations.
Role Overview
Key Responsibilities
1. Delivery Partner Management
- Hire, onboard, and train local riders.
- Ensure riders are well-versed with the app, SOPs, and delivery standards.
- Resolve rider issues, track attendance, and maintain high motivation levels.
- Ensure adequate rider availability based on order demand and performance metrics.
2. Order & Delivery Management
- Ensure timely pickup and delivery of all orders.
- Monitor live orders and proactively resolve delivery delays or failures.
- Coordinate with riders and internal teams to manage peak-hour operations.
- Verify order accuracy and delivery completion.
3.
Customer Support & Issue Resolution
- Handle complaints, calls, and delivery-related queries.
- Maintain records of escalations, calls, and resolutions.
- Escalate critical or unresolved issues to the senior operations team.
4. Hub Operations
- Manage daily hub operations including rider planning and attendance.
- Ensure sufficient rider supply during peak and non-peak hours.
- Track hub performance through real-time dashboards and reports.
- Suggest and implement process improvements to improve efficiency.
5. Sales & Local Market Support
- Build and maintain strong relationships with local shops and merchants.
- Support onboarding of merchants by ensuring rider availability.
- Promote Zorrro’s quick commerce and delivery services in the local market.
- Align rider strength with performance and demand metrics.
Who Can Apply?
Education
- Graduation preferred but not mandatory.