Job Description - Front Office Executive

Position Title: Front Office Executive

Department: Front Office / Operations

Reporting To: Unit Manager / Admin Manager

Location: Hospital

Industry: Healthcare / Assisted Living

Role Purpose

The Front Office Executive is responsible for managing the reception and front office operations of the assisted living facility, ensuring a warm, qualified, and seamless experience for residents, families, visitors, and staff. The role focuses on visitor management, enquiry handling, coordination of admissions support, and maintaining effective communication across departments to enhance resident and family experience.

Key Responsibilities

1. Front Office & Visitor Management

Act as the first point of contact for residents, families, visitors, and vendors.

Welcome visitors with a professional and empathetic approach.

Maintain visitor logs and ensure adherence to entry and exit protocols.

Inform respective departments about visitor arrivals and coordinate meetings.

Ensure reception area is clean, organized, and resident-friendly.

2.



Enquiry Handling & Lead Support

Handle enquiry calls, walk-ins, and digital enquiries professionally.

Provide accurate information about assisted living services, facilities, and care programs.

Coordinate with sales/admissions team for enquiry conversion.

Support lead conversion by arranging and coordinating center tours, explaining amenities, and highlighting care services.

Maintain enquiry records and follow-up status.

3. Admission Coordination Support

Assist families during the admission process with required documentation.

Coordinate with clinical, operations, and admin teams for smooth onboarding.

Ensure proper handover of admission-related information to respective departments.

Support pre-admission and post-admission coordination.

4. Communication & Coordination

Coordinate with nursing, operations, wellness, and admin teams for daily activities.

Facilitate communication be

📌 Front Office Receptionist (Chennai)
🏢 Athulya Assisted Living
📍 Chennai