We are looking for a Telecaller to manage outstanding payment follow-ups, confirm goods receipt, and schedule customer appointments. The role requires strong communication skills and a polite yet firm approach while dealing with customers.
Key Responsibilities:
- Call customers for outstanding payment reminders and collection follow-ups:
- Coordinate with clients to confirm receipt of goods:
- Handle customer queries related to billing, delivery, and payments
- Book and manage appointments for visits or further discussions
- Maintain proper records of calls, commitments, and follow-ups
- Ensure timely updates to the accounts and sales team
Requirements:
- Good communication skills in Hindi, English & Bengali:
- Prior experience in telecalling / collections preferred
- Basic knowledge of billing and payment processes
- Polite, confident, and result-oriented approach
- Ability to handle pressure and follow up consistently
Job Type: Full time
Nature of Job: Non-target based (preferred)