JLL supports the Whole You, personally and professionally.
Job Description for Experience Ambassador
Position: Experience Ambassador Department: Customer Experience Reports to: Customer Experience Manager or Operations Manager
Job Summary: The Experience Ambassador is responsible for creating exceptional and memorable experiences for customers or guests by providing personalized assistance, engaging interactions, and anticipating their needs. They embody the brand image and values to foster customer loyalty, satisfaction, and advocacy. This role requires robust interpersonal skills, a positive and friendly attitude, and the ability to go above and beyond to exceed customer expectations.

Responsibilities:
Customer Engagement: Initiate and maintain positive interactions with customers to create a warm and welcoming environment. Engage in conversation, actively listen, and show genuine interest in their needs and preferences.
Personalized Assistance: Provide personalized attention and assistance to customers, offering guidance on product selection, demonstrating features,



or providing recommendations based on their preferences and requirements.
Customer Satisfaction: Consistently exceed customer expectations by delivering exceptional service, resolving inquiries or concerns promptly, and ensuring a seamless and enjoyable experience.
Product Knowledge: Maintain a deep understanding of the company's products, services, and offerings to effectively assist customers and provide accurate information.
Problem Resolution: Handle customer complaints or issues with utmost professionalism and empathy. Work towards resolving problems in a timely manner, escalating to the Customer Experience Manager or Operations Manager if necessary.
Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell products or services based on customer preferences and needs. Actively promote special offers or promotions.
Brand Ambassadorship: Embody the brand image, values, and cultur

📌 Experience Ambassador (Pune)
🏢 JLL
📍 Pune