Job Purpose:
Key Accountabilities:
- Manage Journal Operations inboxes with customer satisfaction and volumes as per SLA.
- Identify areas to build canned responses.
- Prepare daily productivity report of the work done.
- Actively collaborating on creation and management of the internal and external Journal Operations knowledge-based articles and keeping the content current and relevant.
- Self-driven upskilling in relevant process and business areas. Relationship development with key process stakeholders within the organisation.
- Collaborate and Support other team members to move the inbox smoothly.
- Actively identify and recommend process improvements to operations processes for potential local and global implementation and representation in CII group.
- Attending meetings and calls during regular office hours and/or outside office hours to collaboratively work with Global team.
Skills, Qualifications & Experience
Functional Knowledge & skills
Excel Proficiency is desirable but not essential
Familiarity with systems such as A2R, SMARTJ, Peer review (Scholar one and STS) is desirable but not essential.
Time management skills
Accountability & Prioritization of work
Articulateness (Written and verbal communication skills)