Position: Data Usage Monitoring Executive
Location: Mumbai
Department: Operations / Customer Support
Job Purpose
To monitor daily data usage on the OneWeb Portal, ensure timely alerts to customers, and support internal controls to prevent over-usage until automation/API integration is implemented.
Key Responsibilities
- Track and monitor customer data usage on the OneWeb Portal on a daily basis
- Identify customers nearing defined data usage thresholds
- Send timely alerts/notifications to customers regarding their usage status
- Coordinate internally to initiate data blocking requests with OneWeb (OW) once thresholds are reached
- Maintain accurate records of daily usage tracking and actions taken
- Support billing accuracy by ensuring proper data tracking and usage reporting
- Assist in resolving customer queries related to data usage and billing discrepancies
- Work closely with internal teams (billing, operations,
and customer support) for reconciliation of usage data
- Highlight any abnormal usage patterns or risks proactively
Key Skills & Requirements
- Graduate in any discipline
- Basic understanding of data tracking / reporting
- Good knowledge of Excel (data tracking, reports)
- Solid attention to detail and accuracy
- Ability to handle repetitive and process-driven tasks efficiently
- Prior experience in telecom / data services / operations will be an advantage