JLL supports the Whole You, personally and professionally.
Job Summary
The WorkPlace Ambassador is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties.
The WorkPlace Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and the client to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience programme.
This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Job Responsibilities
- Serve as the initial point of contact for all client colleague inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client colleagues and guests.
- Execute Ambassador services in a manner consistent with the SLA’s, standard processes, skilled brand image and compliant with applicable local laws, rules, and regulations.
- Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client.
- Support data collection, analysis and reporting to ensure alignment with the client’s goals and objectives.
- Strive to continually improve experience service performance.
- Achieve and exceed goals including performance goals, team goals and client’s goals and objectives.
- Coordinate colleague communications and engagement via the client digital platforms as required.
- As appropriate, work with key account and client stakeholders to organize, host, and operationalize key engagement events within