Site Name: UK - London - New Oxford Street, Bangalore, Poznan Pastelowa
Posted Date: Mar 23 2026

As Global Service Owner you will be accountable for the end-to-end performance, governance and continuous improvement of multiple WREF services. You will develop and deploy global service strategies, partner with regional teams and providers to standardize operating models, and drive initiatives that improve employee experience, efficiency and measurable outcomes.

Key Responsibilities
- Serve as Global Service Owner and primary Business Owner for multiple WREF services, accountable for service performance, escalations and continuous improvement.
- Develop and deploy global service strategies aligned to WREF objectives, employee experience goals and regional needs.
- Govern and optimise services globally, partnering with service providers and site leads to ensure consistent delivery of global standards and measurable performance outcomes.
- Identify, recommend and implement service enhancements that improve employee experience, efficiency and value.




- Own business process and service management for the Workplace Insights service, ensuring data integrity, insight generation and actionable outcomes.
- Provide service ownership for Fleet Management, including governance, standardisation and support for programmes (e.g., EV adoption, driver safety).
- Act as SME and single point of contact for service decision-making and escalations to enable rapid resolution.
- Define and maintain consistent SOWs, operating models and governance frameworks to drive regional and global standardisation.
- Partner with stakeholders to support technology integration, data governance and risk mitigation to ensure compliant, resilient services.
- Report on service performance, project progress and lessons learned, providing explicit recommendations for improvement and scale.

Basic Qualifications
We are seeking professionals with the following required skills and qualifications to help us achieve o

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