Organization: EduGuide
Department: Student Counseling / Admissions Support
Location:Delhi
Job Summary
The Telecaller Executive will be responsible for contacting prospective students and parents, providing information about educational programs, and assisting them in the admission process. The role requires excellent communication skills, follow-up ability, and a customer-focused approach to guide students towards the right educational opportunities.
Key Responsibilities
- Make outbound calls to prospective students and parents from the provided database.
- Provide accurate information about courses, colleges, admission procedures, and entrance exams.
- Generate and qualify student leads for counseling and admissions.
- Maintain daily call records and lead status in CRM or Excel sheets.
- Coordinate with the admissions and counseling team for further assistance.
- Achieve weekly and monthly calling and lead conversion targets.
- Maintain qualified communication and build long-term relationships with students.
Required Skills:
- Good communication skills in English and Hindi (regional language is a plus).
- Basic knowledge of computer operations and MS Excel.
- Strong persuasion and interpersonal skills.
- Ability to handle high call volumes and follow-ups.