Customer Care Executive - E-commerce (Prakrithi by Ramya)

Location: Calicut (Kozhikode)
Salary: ₹12,000 - ₹15,000 per month
Working Hours: 10:00 AM - 7:00 PM
Open Positions: 3

About Us

Prakrithi by Ramya is a premium designer boutique specializing in sarees, bridal wear, and custom designs. We serve customers across India and internationally through our website and social media platforms.

Responsibilities:
- Handle customer queries via:
- Website chat
- WhatsApp
- Instagram messages
- Assist customers with product details, orders, and styling queries
- Resolve customer complaints and provide timely solutions
- Coordinate with internal team for order updates and dispatch
- Maintain a professional and friendly communication tone




- Ensure high customer satisfaction and repeat engagement

Requirements:
- Fluent in English and Malayalam (mandatory):
- Good communication and interpersonal skills
- Basic computer knowledge
- Ability to handle multiple chats and calls efficiently
- Positive attitude and energetic personality
- Prior experience in customer support is a plus

Preferred
- Experience in e-commerce / retail / fashion industry
- Familiarity with Instagram & WhatsApp Business

Note
- Immediate joiners preferred

Job Types: Full time, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Care Executive (Kozhikode)
🏢 Prakrithi by Ramya
📍 Kozhikode