JOB ID:QT-SNB-08-344

Job Summary

We are looking for an experienced ServiceNow SPM Consultant with strong hands-on expertise in implementing, configuring, customizing, and supporting ServiceNow Strategic Portfolio Management (SPM) solutions.

The ideal candidate should have strong functional and technical knowledge of SPM capabilities, including Demand Management, Project Management, Portfolio Management, and Resource Management.

The candidate will work closely with business and technical stakeholders to gather requirements, design solutions, configure the ServiceNow platform, support integrations and enhancements, and provide production support.

Key Responsibilities ServiceNow SPM Implementation

- Configure and implement ServiceNow Strategic Portfolio Management (SPM) solutions.
- Work extensively with:
- Demand Management
- Project Management
- Portfolio Management
- Resource Management

- Translate business requirements into scalable ServiceNow solutions.
- Configure SPM modules based on business processes and requirements.
- Support SPM roadmap, enhancements, and continuous improvement initiatives.

ServiceNow Configuration & Customization
- Configure and customize ServiceNow applications and modules.
- Develop and maintain:
- Business Rules
- Client Scripts
- UI Policies
- UI Actions
- Access Control Lists (ACLs)
- Workflows / Flow Designer
- Notifications
- Reports and Dashboards

- Configure forms, fields, tables, views, and user experiences.
- Follow ServiceNow best practices and minimize unnecessary customizations.

Requirements & Solution Design
- Gather and analyze requirements from business stakeholders.
- Conduct requirement workshops and solution discussions.
- Translate functional requirements into technical specifications and ServiceNow configurations.
- Work with architects and technical teams to ensure solution feasibility.
- Prepare functional and technical documentation as required.

Integrations & Enhancements




- Support ServiceNow SPM integrations with internal and external enterprise applications.
- Troubleshoot integration issues and data synchronization problems.
- Support enhancements, customizations, and platform improvements.
- Analyze existing configurations and recommend optimization opportunities.

Testing & Deployment
- Develop and execute unit and functional testing for SPM solutions.
- Support integration testing, UAT, regression testing, and defect resolution.
- Coordinate deployment activities across development, test, UAT, and production environments.
- Ensure proper release and change management processes are followed.
- Provide post-production support and resolve issues within agreed SLAs.

Reporting & Dashboards
- Develop and maintain SPM reports, dashboards, and performance metrics.
- Provide stakeholders with meaningful portfolio, project, demand, and resource insights.
- Support management reporting and data visualization requirements.

Production Support
- Troubleshoot and resolve ServiceNow SPM incidents and technical issues.
- Perform root-cause analysis and implement permanent fixes.
- Monitor platform behavior and identify configuration or performance issues.
- Support ongoing maintenance, upgrades, enhancements, and production activities.

Mandatory Skills
- 5.5+ years of ServiceNow experience.
- Strong hands-on experience with ServiceNow SPM - Mandatory.
- Hands-on experience with:
- Demand Management
- Project Management
- Portfolio Management
- Resource Management

- Strong ServiceNow configuration and customization experience.
- Hands-on experience with:





- Business Rules
- Client Scripts
- UI Policies
- ACLs
- Workflows / Flow Designer
- Reports and Dashboards

- Good understanding of ServiceNow platform architecture.
- Strong understanding of ServiceNow development and configuration best practices.
- Experience with testing, deployment, troubleshooting, and production support.
- Good communication and stakeholder management skills.

Good to Have
- Experience with ServiceNow integrations and REST/SOAP APIs.
- Knowledge of ServiceNow scripting and JavaScript.
- Experience with ServiceNow upgrades and instance management.
- Knowledge of Agile/Scrum delivery methodologies.
- Experience working with enterprise ServiceNow implementations.
- Knowledge of ITIL processes and Service Management practices.
- ServiceNow SPM-related certification or training.

Key Skills

Must Have:

ServiceNow SPM | Demand Management | Project Management | Portfolio Management | Resource Management | ServiceNow Configuration | ServiceNow Customization | Business Rules | Client Scripts | UI Policies | ACLs | Flow Designer / Workflows | Reports | Dashboards | ServiceNow Architecture

Good to Have:

REST/SOAP APIs | JavaScript | ServiceNow Integrations | ITIL | Agile/Scrum | ServiceNow Upgrades | Production Support

Ideal Candidate

The ideal candidate is a hands-on ServiceNow SPM Consultant with robust experience in implementing and supporting SPM solutions. The candidate should be capable of independently handling requirements, configuration, customization, testing, deployment, integrations, troubleshooting, and production support, while working effectively with business and technical stakeholders.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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