Roles & Responsibilities:
- Provide accurate information on products, services, and policies.
- Resolve customer complaints by identifying the issue and determining the best course of action.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure customer needs are met.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Stay updated on product knowledge and industry trends to provide informed assistance.
Requirements:
- Minimum 2 years of experience in a customer care role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Proficiency in basic computer skills and familiarity with customer service software.
Job Types: Full time, Permanent
Pay: ₹35,000.00 - ₹40,000.00 per month
Experience:
- Customer service: 2 years (required)