Role Overview

We are looking for a dedicated and highly experienced Senior Customer Support Executive with a minimum of 5 years of professional experience in the e-commerce sector. In this role, you will be the primary voice of our brand, responsible for ensuring a world-class experience for our buyers across our independent online stores and major global marketplaces, including Amazon and eBay.

Key Responsibilities
- Multi-Platform Support: Manage and resolve all buyer inquiries, concerns, and disputes across our website, Amazon (Seller Central), and eBay (Seller Hub).
- Issue Resolution: Handle complex cases involving order tracking, damaged goods, returns, and refunds, ensuring a "first-contact resolution" whenever possible.
- Account Health Management: Proactively monitor and maintain high seller ratings. Manage feedback, appeals, and A-to-z Guarantee claims to ensure our marketplace accounts remain in positive standing.
- Process Improvement:



Identify recurring customer pain points and collaborate with the logistics and marketing teams to improve our internal systems and product descriptions.

Required Qualifications
- Experience: 5+ years of hands-on experience in customer support specifically for E-commerce.
- Marketplace Expertise: Proficiency with Amazon Seller Central and eBay Seller Hub protocols, including their specific messaging and dispute resolution frameworks.
- Exceptional Communication: Fluent written and verbal communication skills with a focus on empathy, clarity, and professional etiquette.
- Problem-Solving Skills: The ability to think on your feet and make fair, data-driven decisions that balance customer satisfaction with business profitability.
- Technical Proficiency: Experience using helpdesk software (e.g., Zendesk, Gorgias, or Freshdesk) and e-commerce platforms like Shopify or WooCommerce.

Preferred Skills
- Experience managing international customer inquiries and understanding global shipping/customs nuances.
- Familiarity with "Buy Bo

📌 Customer Support Executive (Prayagraj)
🏢 WeTech Outsourcing
📍 Prayagraj