Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive advantages and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
- Working Schedule:
- 24/7 Rotational Shifts: Available Monday through Sunday
- Full-Time Permanent Role: 5 working days per week
- Primary Responsibilities:
- Deliver telephonic and virtual counselling sessions, offering immediate, solution-focused support to a diverse client base
- Conduct risk assessments and intervene appropriately based on client needs
- Monitor client progress, adapt treatment plans, and provide consistent support and motivation




- Maintain accurate and timely case documentation in accordance with clinical policies
- Communicate effectively with clients, families, and professionals using solid verbal and written communication skills
- Participate in mandatory training modules and ongoing professional development
- Ensure strict confidentiality and compliance with ethical and legal standards
- Stay informed on regulatory and legislative updates relevant to the role
- Actively contribute to team meetings and collaborative initiatives
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Compa

📌 Eap Counsellor (Bengaluru)
🏢 Optum
📍 Bengaluru