Job Overview:
At Zelis, Network Operating Center (NOC) Shift Lead is a leadership role within the NOC responsible for overseeing the activities of a team of engineers during a specific shift. This role requires a combination of technical expertise, leadership skills, and the ability to manage and respond to network incidents.

The NOC Shift Lead is responsible for leading a team of Network Engineers during a designated shift, ensuring the smooth operation, monitoring, and maintenance of the organization's computer networks. This role involves both technical expertise and leadership skills.

Key Responsibilities:
- Lead and manage a team of NOC Engineers during the assigned shift.
- Provide guidance, mentorship, and support to team members.
- Conduct regular team meetings and training sessions.
- Plan and coordinate the activities of the NOC team during the shift.
- Assign tasks and responsibilities to team members.
- Ensure adequate coverage and response to incidents.
- Act as the point of contact for major incidents during the shift.
- Coordinate incident response efforts,



involving relevant teams and stakeholders.
- Communicate effectively with management and other teams during incidents.
- Monitor network performance and respond to alerts as needed.
- Analyze incidents, identify root causes, and implement corrective actions.
- Ensure that network issues are resolved within established SLAs.
- Maintain accurate records of incidents, resolutions, and activities during the shift.
- Generate shift reports and provide updates to management and relevant stakeholders.
- Provide ongoing training to NOC Engineers to enhance their technical skills.
- Foster a culture of continuous improvement within the team.
- Collaborate with other NOC Shift Leads and teams to address cross-functional issues.
- Participate in regular meetings to share insights and updates.
- Oversee security monitoring activities during the shift.
- Ensure compliance with security protocols and procedure

📌 Network Operating Center (Hyderabad)
🏢 Zelis
📍 Hyderabad