Position Title: Customer Care Coordinator

Qualification:Graduate/Communication Degree

Experience: 1 to 3 years

Purpose of the Role:
To manage inbound and outbound communication with patients and clients, provide appointment assistance, and ensure effective coordination between departments to enhance patient satisfaction and service experience.

Key Responsibilities:
- Handle inbound and outbound calls courteously and professionally.
- Provide information on hospital services, doctors’ schedules, and appointments.
- Record patient inquiries, feedback, and complaints for timely action.
- Follow up on patient appointments, diagnostics, and discharge feedback.
- Maintain call logs and update patient interaction records in CRM/HIS system.
- Support marketing and patient relation initiatives through telecommunication campaigns.

Job Types: Full time, Permanent, Volunteer

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Care Coordinator (Gaya)
🏢 Bodhi Healthcare Private
📍 Gaya