As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported.
You will be expected to work with only general guidance from management while advising management on progress/status.
Experience/Knowledge of the following is mandatory:
- 6 to 10 years of Experience with Siebel 8.1 (IP 17+ versions) Application Administrations and Server Maintenance Activities
- Must have worked on Siebel latest versions (Innovation Pack 2017 onwards)
- Extensive experience in Siebel Administration, installation, deployments, server management etc
- In depth knowledge and experience of Siebel architecture, installation methodology and administration of Siebel Enterprise, Servers, Gateways, Database & Clients Siebel Administration including Siebel Gateway and Application servers and Siebel web server
- Must have worked on minimum 1 Siebel Upgrade (to latest Innovation Packs) projects full life cycle
- Experience in handling and solving the administration and configuration technical challenges during Siebel
📌 Principal Oracle Siebel Admin (Bengaluru)
🏢 Oracle
📍 Bengaluru
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