Job Title: Service Coordinator

Location: Coimbatore | Openings Across India | Willing to relocate to Coimbatore

Advantages: Food and Accommodation will be provided by company

Qualification: Dip/ BE - Freshers can also Apply

Language: English and Hindi Mandatory

Service Coordinator Job Overview:
Key Responsibilities:
- Act as the primary point of contact for clients, especially those based in North India, for all service-related queries, scheduling, and updates.
- Coordinate service appointments between clients and on-site service engineers to ensure timely and efficient support.
- Assign and track field visits for service engineers based on urgency, location, and availability.
- Clearly communicate service details, timelines, and expectations to clients.
- Collect and relay necessary technical information and client requirements to the service engineers.
- Follow up with service engineers post-visit to confirm issue resolution and collect service reports.
- Handle customer complaints, inquiries, and feedback professionally, ensuring high client satisfaction.




- Maintain detailed records of service schedules, job completions, client communications, and pending issues.
- Generate regular reports on service performance and open tasks for internal review.
- Ensure service delivery aligns with company standards and client expectations.
- Conduct follow-up calls or feedback surveys to evaluate customer experience.

Skills & Qualifications Required:
- Proven experience in a service coordination, customer support, or technical service role, preferably in an engineering or machinery-based industry
- Fluency in Hindi and English is mandatory
- Strong interpersonal and communication skills to handle both clients and technical teams
- Ability to multi-task, prioritize, and work under pressure
- Excellent problem-solving and time management skills
- Proficient in maintaining service logs, follow-up systems, and reporting tools

Job Types: Full-time, Permanent, Fresher

Benefit

📌 Service Coordinator (Coimbatore)
🏢 FIVE FINGERS EXPORTS INDIA PRIVATE
📍 Coimbatore