We are looking for a CRM Executive to manage customer data, track leads, support sales teams, and improve customer engagement using CRM tools. The role focuses on data accuracy, follow-ups, reporting, and customer lifecycle management.
Key Responsibilities
- Manage and update customer data in the CRM system
- Track leads, inquiries, and follow-ups from multiple channels
- Coordinate with sales, telecalling, and marketing teams
- Ensure timely lead assignment and closure tracking
- Generate daily/weekly CRM reports (leads, conversions, performance)
- Monitor customer interactions and improve response timelines
- Maintain data hygiene and CRM accuracy
- Support customer retention and repeat business initiatives
- Handle basic customer queries and escalation coordination
Required Skills:
- Hands-on experience with CRM tools
- Solid Excel skills (VLOOKUP/XLOOKUP, Pivot Tables preferred)
- Good communication & coordination skills
- Data-oriented and detail-focused
- Ability to multitask and work with targets
Working Days:Monday to Satuday
Working hours: 9:30Am to 06:00 pm (Saturday half day)
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 CRM Executive (Satellite)
🏢 SONI & SONI
📍 Satellite
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