Role Overview

We are seeking a proactive and customer-focused Support Executive - Customer Experience & Onboarding to manage customer support interactions, ensure smooth onboarding of new customers, and assist with D2C collections. This role plays a key part in building trust, resolving queries efficiently, and delivering a seamless customer experience.

Key Responsibilities
- Support recent customer onboarding by guiding them through processes, services, and product information.
- Assist with D2C collections by following up on payments and resolving billing-related concerns politely and effectively.
- Ensure accurate and timely resolution of customer issues related to delivery, quality, payments, and service requests.
- Maintain up-to-date knowledge of products, services, and internal processes to provide accurate information.
- Coordinate with internal teams such as Sales, Supply Chain, Quality, Production, and Finance to resolve customer issues.
- Capture customer feedback and share insights with relevant teams for service and process improvements.




- Maintain proper documentation of customer interactions and update CRM or internal systems regularly.
- Meet individual performance targets related to response time, resolution time, customer satisfaction, and collections.
- Deliver clear, friendly, and empathetic communication to ensure a positive customer experience.

Requirements:
- 1-3 years of experience in customer support, customer service, or onboarding roles
- Strong communication skills in verbal and written formats
- Customer-centric attitude with a problem-solving mindset
- Ability to handle multiple tasks and manage follow-ups efficiently
- Basic understanding of CRM tools and MS Excel (preferred)
- Willingness to learn product details and internal processes
- Team player with a positive attitude and attention to detail

Pay: ₹15,055.36 - ₹25,556.83 per month

Work Location: In person

📌 Customer Care Executive (Gachibowli)
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📍 Gachibowli