At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

This exciting position is part of the Credit Product Design team that is responsible for migrating and transforming our current technology. Over the next few years, we are embarking on the modernization of our Internal Servicing Portal. If you have a passion for redesigning the User Experience for Customer Care Specialists that service external Card Members over the phone or digitally this is a position for you. Our Product Designers partner closely with our Product Owners and Technologies teams to redefine how we deliver Servicing journeys across multiple teams.

To achieve this,



we are bringing on a Product Designer that will focus on to creating intuitive and impactful design solutions that enhance the user experience for customer service representatives. This is a outstanding opportunity for a motivated individual looking to grow in the field of product design while contributing to a high-impact project.

How will you make an impact in this role?
- Transform ideas, business opportunities, research and creative vision into tangible assets that provide clear, usable, useful and desirable outcomes for users
- Build detailed wireframes, high / mid fidelity mockups and interactive prototypes for both business and engineering teams to consume
- Lead UX design works in agile, fast paced environment - fluently deliver just in time design works for sprint cycles while enhancing the quality and user experience
- Lead UX projects through all phases of product development, ship, and iterate
- Effectively act on partner feedback, user testing results and learning’s to improve assets

📌 Associate - Product Design (Gurugram)
🏢 Amex
📍 Gurugram