Key Responsibilities
- Greet and welcome guests warmly on arrival, ensuring a pleasant first impression.
- Manage guest check-in and check-out processes efficiently.
- Handle reservations, bookings, and guest requests with accuracy and courtesy.
- Coordinate with housekeeping, F&B;, and other departments to ensure seamless service.
- Maintain the reception area’s cleanliness and skilled appearance.
- Resolve guest concerns with patience, politeness, and professionalism.
- Uphold high standards of discipline, grooming, and hospitality etiquette.
Required Skills:
- Excellent communication.
- Humbleness, patience, and politeness are mandatory qualities.
- Strong customer service orientation and problem-solving skills.
- Professional grooming and pleasing personality.
- Knowledge of reservation systems is an added advantage.