We are Hiring

Job Description: CRM Executive - Service

Company: Titanium Autos BMW
Department: Service
Location: Ormanjhi, Ranchi, Jharkhand

Position Summary:
We are looking for a CRM Executive - Service to manage customer relationships, ensure high customer satisfaction, and support BMW service standards through effective follow-ups and feedback management.

Key Responsibilities:
- Handle customer calls related to service appointments, follow-ups, and feedback:
- Ensure post-service follow-up and capture customer satisfaction scores (CSI)
- Resolve customer complaints and coordinate with service team for closure
- Maintain and update customer data in CRM system accurately
- Track service reminders, retention calls, and repeat visit conversions
- Support BMW customer experience and brand standards




- Prepare daily / weekly CRM and CSI reports

Eligibility Criteria:
- Graduate (any discipline preferred)
- 1-3 years experience in CRM / Customer Care (Automobile preferred)
- Positive communication skills (Hindi & English)
- Basic computer knowledge (MS Excel, CRM software)
- Customer-oriented attitude and problem-solving skills

Salary & Benefits:
- Salary: As per industry standards
- Growth opportunities with premium luxury brand
- Professional work environment

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:
- Cell phone reimbursement

Work Location: In person

📌 CRM (Ormanjhi)
🏢 Titanium Family
📍 Ormanjhi