POSITION OVERVIEW

KEY RESPONSIBILITIES
- Serve as the first point of contact for IT support requests, providing timely and qualified assistance.
- Log, categorize, and resolve incidents and service requests using Freshservice.
- Troubleshoot and resolve common hardware, software, and network issues.
- Support Omnissa Horizon VDI environments, including basic configuration and user connectivity troubleshooting.
- Follow established processes and procedures for incident handling, escalation, and documentation.
- Maintain accurate records of issues and resolutions in the knowledge base.
- Collaborate effectively with a dispersed team across multiple countries using remote communication tools.
- Ensure compliance with security and operational standards.

REQUIREMENTS:
- Minimum 3 years of experience in a helpdesk or IT support role.
- Strong Knowledge of Windows OS, Active Directory, and Office 365.
- Hands-on experience with Omnissa Horizon and Microsoft Azure environments.




- Familiarity with Freshservice or comparable ITSM tools.
- Ability to consistently adhere to established processes and procedures.

Job Types: Full-time, Permanent, Fresher

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?

Experience:
- Azure: 2 years (preferred)
- Active Directory: 3 years (preferred)
- Office 365: 3 years (preferred)
- VMWare Horizon: 3 years (preferred)
- Ticketing Tools: 3 years (preferred)
- Windows OS: 2 years (preferred)

Language:
- Fluent English (preferred)

Work Location: In person

📌 IT Helpdesk Administrator (Delhi)
🏢 Bigbell
📍 Delhi