Job Role:IT Executive
Reports To: IT Lead with a dotted line to Head of Finance CHI

Location: Thane and Pune

WHO WE ARE

Christel House (CHI) is a global education network serving more than 6,000 students annually from under-resourced communities in India, Jamaica, Mexico, South Africa, and the US (Indianapolis). Our vision is for our students to break the cycle of poverty. Our goal is that they will achieve upward economic mobility, become valuable citizens, and identify and realize their goals, dreams, and human potential. To achieve this goal, the Christel House model is holistic, purposefully integrating academics, leadership and character development, health & social services, and college & careers.

Summary of Job Role:
The IT Executive is responsible for managing and maintaining the respective school’s IT infrastructure, providing timely technical support, ensuring cybersecurity and data protection compliance, and supporting digital learning technologies. The role ensures smooth functioning of academic and administrative systems, networks, and IT services.





Key Responsibilities:
1. IT Infrastructure Management
- Responsible for installing, configuring, and maintaining servers, networks, Wi-Fi, firewalls, storage, CCTV, biometrics, and IT hardware.
- Manage Office 365, including Teams, SharePoint, OneDrive, Exchange Online, and Azure AD.
- Regularly monitor system performance, uptime, network stability, and troubleshoot issues.
- Responsible to maintain IT inventory of computers, peripherals, and software licenses.
- Schedule. Manage and implement backups, disaster recovery plans, and overall business continuity.
- Evaluate and recommend suitable hardware, software, and infrastructure upgrades.

2. Technical Support & Helpdesk Management
- Troubleshoot and resolve issues via phone, in person, or remotely, as per situation and requirements.
- Responsible for creating and maintaining IT SOPs, helpdesk workflows, and user guides.
- Ensure to set up new user account

📌 IT Executive (Saswad)
🏢 Christal house school
📍 Saswad