Roles & Responsibilities:
- Coordinate with internal teams to source relevant information and ensure customer query is addressed
- Log each customer query in internal systems for continuity
- Handle follow ups with customer and create happy customers
- Ability to work in shifts
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Skill sets required for the job:
- Good communication skills (both written and oral)
- Team work - Ability to help each other and work as a group
- Good attitude
- Quick learner
- Solution oriented - Provide quick resolutions to customers including suggesting alternatives
- Multi-tasking skills
- Multi lingual (Language preferable -Hindi, Tamil, Telugu)
About the Organisation:
Wedtree EStore Pvt Ltd is a retail company involved in sale of Indian handicraft and utility-based items, both for retail and for bulk gifting.
We work closely with Karigars in different parts of India and aid in reaching these beautifully hand-crafted items to all across the world. Founded in 2014, Wedtree offers unique products related to Décor and Utility at a very affordable price, with the intent to take Indian handicraft products to a global audience. Wedtree has a robust online presence coupled with a store in Chennai.
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Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund