Service Request Trainee Associate:
- Job Req ID: 56285
- Posting Date: 24 Feb 2026
- Function: Service
- Unit: BT International
- Location: Building No 14 Sector 24 & 25A, Gurugram, India
- Salary: competitive

Why this job matters:
The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.

What you’ll be doing:
1. Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
2. Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.
3. Assists in the review and progress assessment on continuous service improvement plans for each customer.
4. Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
5.



Acts to resolve routine problems for assigned customers well covered by existing procedures and with full supervision.
6. Assists teams in regularly contacting customers to promote standard products and services according to the needs of customers, in conjunction with the sales team and with full supervision.

The skills you’ll need:
- Customer Service- Communication- Issue Resolution- Continuous Improvement- Problem Solving- Service Level Agreement Management- Order Management- Supplier Management- Technical Support- Business Process Improvement- Escalation Management- Project/Programme Management- Decision Making- Growth Mindset- Inclusive LeadershipOur leadership standards:
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on transparent priorities that add value to o

📌 Service Request Trainee Associate (Gurugram)
🏢 BT Group
📍 Gurugram