Job Title: Teacher / Trainer -Call Center Executive (CCE)

Location:Baddi, Himachal Pradesh

Reporting To: Center In-Charge / Project Manager

Project Type: Skill Development / Employability Training Program (Call Center / BPO Sector)

Job Summary:
Key Responsibilities: Training Delivery
- Conduct classroom and lab-based training for Call Center Executive / BPO / Customer Support roles.
- Deliver modules on:
- Communication Skills (English & Hindi)
- Voice & Accent Neutralization
- Customer Handling & Call Etiquette
- Inbound / Outbound Calling Processes
- CRM Basics & Call Documentation
- Sales Fundamentals & Objection Handling
- Workplace Ethics & Professional Behavior
- Use role plays, mock calls, and live simulations to enhance practical learning.

Curriculum & Documentation
- Follow approved curriculum and lesson plans as per project guidelines.
- Prepare daily session plans, training aids, PPTs, and handouts.
- Maintain trainee records, attendance, assessments, and progress reports.
- Conduct internal assessments, mock interviews, and final evaluations.





Placement & Employability Support
- Support soft skill development, resume building, and interview readiness.

Center & Compliance Support
- Ensure training delivery as per NSDC / SSC / State Skill Mission norms (if applicable).
- Maintain discipline, code of conduct, and learning environment in the classroom.
- Support audits, inspections, and monitoring visits.

Eligibility Criteria: Educational Qualification
- Graduate in any discipline (preferred: Mass Communication, English, Management, or related fields).
- Certification in Call Center / BPO Training / Soft Skills preferred.

Experience
- Minimum 2-4 years of experience in:
- Call Center / BPO operations OR:
- Prior experience in Skill Development / Vocational Training Projects will be an added advantage.

Skills & Competencies
- Excellent communication skills in English and Hindi.
- Solid knowledge of call center processes and customer service standard

📌 Teacher / Trainer - Call Center Executive (Cce) (Mandi)
🏢 HKI Media Private
📍 Mandi