Job description:
Job Title: Customer Support Executive - Voice Process

Process: Voice (Versant 60)

Work Model: Work From Office

Batch Delivery: Bulk hiring - batches to be delivered at once

Salary & Grades

Experienced

CTC: 30% hike on last CTC (Up to 4.8 LPA)

In-hand Approx.: ₹32,000

Eligibility: Contact Centre Experience (Documented)

Fresher

CTC: 3.80 LPA

In-hand Approx.: ₹25,000

Eligibility: Minimum 6 months documented experience

Eligibility Criteria

Excellent communication skills

Versant score: 60 (mandatory)

Experience must be documented/on paper

Solid understanding of customer service processes

Ability to handle calls efficiently and professionally

Graduation/Undergraduate both eligible (as per company norms)

Responsibilities

Handle inbound/outbound voice calls

Troubleshoot customer technical queries

Provide resolution related to internet, broadband, hardware & software

Maintain call quality and process compliance

Ensure customer satisfaction and meet performance metrics

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Customer Service Executive (Durgapur)
🏢 10x Growth Accelerator
📍 Durgapur