Job Role - Salesforce Field Service Lightning (FSL)
Exp-8+ Years
Location- PAN INDIA
Key Responsibilities
- Implement and configure Salesforce Field Service Lightning (FSL) solutions based on business requirements.
- Design and configure Service Territories, Operating Hours, Work Types, Work Orders, Service Appointments, and Service Resources.
- Configure Scheduling Policies, Optimization Rules, and Dispatcher Console.
- Work closely with business stakeholders to gather and analyze field service requirements.
- Develop and customize Salesforce applications using declarative and programmatic approaches.
- Integrate Salesforce FSL with ERP, CRM, SAP, and third-party applications.
- Configure and support Salesforce Mobile App for field technicians.
- Perform data migration, deployment, and system enhancements.
- Troubleshoot production issues and provide ongoing application support.
- Participate in solution design, testing, deployment, and user training activities.
- Ensure adherence to Salesforce best practices, security, and governance standards.
Required Technical Skills
Salesforce Expertise
- Salesforce Service Cloud
- Salesforce Field Service Lightning (FSL)
- Lightning Experience
- Salesforce Administration
- Flow Builder
- Process Automation
- Approval Processes
FSL Functional Capabilities
- Work Orders
- Service Appointments
- Service Resources
- Service Territories
- Work Types
- Scheduling Policies
- Optimization Engine
- Dispatcher Console
- Mobile Workforce Management
Development Skills
- Apex
- Lightning Web Components (LWC)
- Aura Components
- SOQL/SOSL
- Visualforce (Preferred)