Technical Support Engineer Location: Remote, India preferred. Type: Full-time

What This Role Actually Is ComplyJet is a compliance automation platform. We help early-stage SaaS startups get SOC 2, HIPAA, and ISO 27001 without hiring a full compliance team.

We've scaled to hundreds of customers, and the technical side of support has outgrown what the engineering team can handle alongside building the product: integration failures, sync issues, API questions, and evidence-collection debugging. This is a founding role for technical support. Deep-dive customer-reported issues: reproduce the problem, pull and analyze production logs, and trace root cause across integrations and API calls

Escalate confirmed bugs to engineering with logs, clear reproduction steps, and a root-cause hypothesis already attached

Release tracking and QA

Track every release: what shipped, what changed, what could break for existing customers

Test new releases before they ship. Maintain a living map of the platform: integrations, data flows, known issues, common failure points

Technical support for CSMs





Join calls or threads the moment a customer question turns technical.

Translate engineering explanations into explicit, customer-ready language CSMs can use directly

Arm CSMs with enough technical context that most questions never reach you or engineering at all

Customer-facing technical support

Own support queries (Hubspot, Slack, and email) that require real technical depth: integration failures, API errors, SSO issues, audit-evidence sync failures

Explain OAuth and API errors clearly to both engineers and non-technical customers

Own the technical sections of the help center: integration troubleshooting guides, common error explanations, API references

2+ years in a technical, customer-facing role at a B2B SaaS company as a support engineer.

~ Comfortable enough in at least one backend language or stack to trace through logic and understand what a log line means.

~ Experience analy

📌 IT Support Engineer {FULLY REMOTE} (India)
🏢 ComplyJet
📍 India