Job Position: ServiceNow ITOM Architect
Job Type: Permanent
Location: Greater Noida/Pune/Hyderabad
Experience: 8+ to 12+ Years (Shift Timing : 6 AM – Australia Shift)

Must Have Strong working expertise on – ITOM, Discovery, Event Management & Service Mapping.

Key Responsibilities
- Lead the architecture, design, and implementation of ServiceNow ITOM solutions.
- Drive end-to-end delivery of ITOM modules including:
o Discovery
o Service Mapping
o Event Management
- Define and implement CMDB strategy, governance, and data model improvements.
- Design integration solutions with external monitoring tools (e.G., SolarWinds, Dynatrace, Splunk, AppDynamics).
- Architect event correlation, alert management, and automation workflows.
- Provide expertise in service mapping strategies (top-down & bottom-up approaches).
- Establish best practices for data accuracy, reconciliation, and CI lifecycle management.
- Collaborate with stakeholders to understand requirements and translate them into technical solutions.
- Lead technical workshops, client discussions, and architecture reviews.




- Mentor developers and guide the team on ServiceNow best practices.
- Ensure adherence to ServiceNow platform governance, security, and performance standards.

Required Skills & Experience
- 9+ years of IT experience, with 5+ years in ServiceNow ITOM.
- Solid hands-on expertise in:
o ServiceNow Discovery
o Service Mapping
o Event Management
- Deep understanding of:
o CMDB architecture & data modeling
o Identification & reconciliation rules
- Experience with MID Server setup and management.
- Exposure to cloud environments (AWS/Azure/GCP) and hybrid infrastructure.
- Strong knowledge of ITIL processes and IT Operations workflows.
- Experience in integration using REST/SOAP APIs, Web Services.
- Hands-on scripting experience in JavaScript, Glide APIs.

Preferred Qualifications
- ServiceNow Certifications:
o CSA (Certified System Administrator)
o CIS-ITOM
o ServiceNow Certified Implementation Spec

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