Job Description
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n Position: Technical Support Executive – International Voice Process
n Location: Bangalore
n Experience: 6 Month–2 Years
n CTC-Upto-3.5L Fixed
n Employment Type: Full-Time
n Shift: Rotational / Night Shifts
n Work Mode: Work from Office
nJob Summary
nWe are looking for a customer-focused Technical Support Executive to handle technical queries from international customers through voice calls. The role requires strong English communication, technical troubleshooting skills, and the ability to provide step-by-step solutions while maintaining customer satisfaction.
nKey Responsibilities
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- Handle inbound/outbound calls from international customers.n
- Troubleshoot and resolve hardware, software, OS, application,



internet and connectivity issues .n
- Provide explicit, step-by-step technical assistance over the phone.n
- Diagnose customer issues and provide appropriate resolutions.n
- Troubleshoot basic Windows, networking, IP configuration, BIOS and printer-related issues .n
- Follow defined troubleshooting procedures, SOPs and escalation guidelines.n
- Escalate complex technical issues to the appropriate support team.n
- Maintain accurate records of customer interactions, issues and resolutions in CRM/ticketing tools.n
- Maintain required quality, productivity, SLA and customer satisfaction standards.n

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📌 Information Technology Service Desk (Bengaluru)
🏢 Artech
📍 Bengaluru