Dear Professionals
Greetings from Tata consultancy Services,
Job Title : AWS Connect Developer
Experiernce: 5-10 Years
Location: Chennai
Mode of Work : Work from Office
Mode of Interview: Face to Face

Job Summary
We are seeking an experienced AWS Connect Developer with 5+ years of experience in designing, developing, and implementing cloud-based contact center solutions using Amazon Connect. The ideal candidate should have solid expertise in contact center technologies, AWS services, IVR development, workflow automation, API integrations, and customer experience solutions.

Key Responsibilities
- Design, develop, and implement contact center solutions using Amazon Connect.
- Configure and manage contact flows, routing profiles, queues, prompts, and user management.
- Develop IVR and self-service applications utilizing Amazon Connect capabilities.
- Integrate Amazon Connect with CRM, ServiceNow, Salesforce, and third-party applications.
- Develop serverless solutions using AWS Lambda and API Gateway.
- Implement real-time and historical reporting using Amazon Connect analytics.




- Troubleshoot call routing, telephony, and integration-related issues.
- Automate operational processes and optimize customer experience workflows.
- Collaborate with business stakeholders, architects, and development teams to gather requirements and deliver scalable solutions.
- Support production deployments and perform system enhancements.

Required Technical Skills
Amazon Connect
- Amazon Connect Administration
- Contact Flow Design
- Routing Profiles
- Queues & Agent Configuration
- IVR Development
- Call Recording & Monitoring
- Customer Experience Design

AWS Services
- AWS Lambda
- API Gateway
- Amazon S3
- Amazon DynamoDB
- Amazon Lex
- Amazon Polly
- Amazon SNS
- Amazon SQS
- CloudWatch
- IAM

Programming
- Python
- Node.js
- JavaScript
- REST API Development

Integration & Middleware
- REST/SOAP APIs
- Salesforce Integration
- ServiceNow Integration
- CRM Integrations
- Web Servi

📌 AWS Connect Developer (Chennai)
🏢 Tata Consultancy Services
📍 Chennai